Chapter 480-120 WAC

Last Update: 6/19/18

TELEPHONE COMPANIES

WAC Sections

PART I. GENERAL RULES
480-120-011Application of rules.
480-120-015Exemptions from rules in chapter 480-120 WAC.
480-120-016Additional requirements.
480-120-017Severability.
480-120-019Telecommunications performance requirements—Enforcement.
480-120-021Definitions.
480-120-026Tariffs.
480-120-028Registration.
480-120-034Classification of local exchange companies as Class A or Class B.
480-120-061Refusing service.
480-120-071Extension of service.
480-120-083Cessation of telecommunications services.
PART II. ESTABLISHING SERVICE AND CREDIT
480-120-102Service offered.
480-120-103Application for service.
480-120-104Information to consumers.
480-120-122Establishing credit—Residential services.
480-120-123Establishing credit—Business services.
480-120-128Deposit administration.
480-120-133Response time for calls to business office or repair center during regular business hours.
480-120-146Changing service providers from one local exchange company to another.
480-120-147Changes in local exchange and intrastate toll services.
PART III. PAYMENTS AND DISPUTES
480-120-161Form of bills.
480-120-162Cash and urgent payments.
480-120-163Refunding an overcharge.
480-120-164Pro rata credits.
480-120-165Customer complaints.
480-120-166Commission-referred complaints.
480-120-167Company responsibility.
PART IV. DISCONTINUING AND RESTORING SERVICE
480-120-171Discontinuing service—Customer requested.
480-120-172Discontinuing service—Company initiated.
480-120-173Restoring service after discontinuation.
480-120-174Payment arrangements.
PART V. POSTING AND PUBLICATION NOTICE
480-120-193Posting of tariffs for public inspection and review.
480-120-194Publication of proposed tariff changes to increase charges or restrict access to services.
480-120-195Notice of tariff changes other than increases in recurring charges and restrictions in access to services.
480-120-197Adjudicative proceedings where public testimony will be taken.
480-120-198Notice verification and assistance.
480-120-199Other customer notice.
PART VI. CUSTOMER INFORMATION
480-120-202Customer proprietary network information.
480-120-217Using privacy listings for telephone solicitation.
PART VII. TELECOMMUNICATIONS SERVICES
480-120-251Directory listings.
480-120-253Automatic dialing-announcing device (ADAD).
480-120-254Telephone solicitation.
480-120-255Information delivery services.
480-120-256Caller identification service.
480-120-257Emergency services.
480-120-258Collocation.
480-120-261Operator services.
480-120-262Operator service providers (OSPs).
480-120-263Pay phone service providers (PSPs).
480-120-264Prepaid calling services.
480-120-265Local calling areas.
480-120-266Information about telecommunications services provided pursuant to competitive classification.
PART VIII. FINANCIAL RECORDS AND REPORTING RULES
480-120-339Streamlined filing requirements for Class B telecommunications company rate increases.
480-120-349Retaining and preserving records and reports.
480-120-359Accounting for telecommunications companies not classified as competitive.
480-120-379Transfers of property.
480-120-382Annual report for competitively classified telecommunications companies.
480-120-385Annual report for telecommunications companies not classified as competitive.
PART IX. SAFETY AND STANDARDS RULES
480-120-401Network performance standards.
480-120-402Safety.
480-120-411Network maintenance.
480-120-412Major outages.
480-120-414Emergency operation.
480-120-436Responsibility for drop facilities and support structure.
480-120-437Responsibility for maintenance and repair of facilities and support structures.
480-120-438Trouble report standard.
480-120-439Service quality performance reports.
480-120-445Damage reporting requirements.
480-120-450Enhanced 9-1-1 (E911) obligations of local exchange companies.
480-120-451Local exchange carrier contact number for use by public safety answering points (PSAPs).
480-120-452Reverse search by enhanced 9-1-1 (E911) public safety answering point (PSAP) of ALI/DMS database—When permitted.
PART X. ADOPTION BY REFERENCE
480-120-999Adoption by reference.
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