| PURPOSE |
| 388-818-0010 | What is the purpose of this chapter? |
| 388-818-0020 | What does the office of the deaf and hard of hearing do? |
| 388-818-0030 | What does the telecommunications access service do? |
| DEFINITIONS |
| 388-818-0040 | What definitions apply to this chapter? |
| SOCIAL SERVICES FOR CLIENTS WITH HEARING LOSS |
| 388-818-0050 | What social services relating to hearing loss are available to the public? |
| 388-818-0060 | Who are qualified service providers? |
| TELECOMMUNICATIONS EQUIPMENT |
| 388-818-0070 | Is telecommunications equipment available for clients? |
| 388-818-0080 | What items are not included with telecommunications equipment? |
| TELECOMMUNICATIONS EQUIPMENT -- APPLICATION PROCESS |
| 388-818-0090 | Who is eligible to apply for telecommunications equipment from TAS? |
| 388-818-0100 | Who must certify an applicant's eligibility for telecommunications equipment from TAS? |
| 388-818-0110 | How do applicants request specialized telecommunications equipment? |
| 388-818-0120 | What types of income are included when requesting equipment from TAS? |
| 388-818-0130 | How are applicants notified about decisions for telecommunications equipment? |
| 388-818-0140 | What are reasons for denying telecommunications equipment? |
| TELECOMMUNICATIONS EQUIPMENT -- APPLICATION RENEWAL |
| 388-818-0150 | When may clients renew their applications for telecommunications equipment? |
| 388-818-0160 | How do clients renew their application for telecommunications equipment? |
| TELECOMMUNICATIONS EQUIPMENT -- NONPROFIT ORGANIZATIONS |
| 388-818-0170 | Are nonprofit organizations eligible for telecommunications equipment? |
| 388-818-0180 | What process do nonprofit organizations follow to receive telecommunications equipment from TAS? |
| TELECOMMUNICATIONS EQUIPMENT -- PURCHASE AND LOAN |
| 388-818-0190 | How much does an applicant have to pay for telecommunications equipment? |
| 388-818-0200 | How does an applicant request a waiver (exception) of equipment cost? |
| 388-818-0210 | What conditions must be met for a client to receive purchased telecommunication equipment? |
| 388-818-0220 | When is telecommunications equipment owned by the client? |
| 388-818-0230 | May clients return purchased telecommunications equipment? |
| 388-818-0240 | When may telecommunications equipment be loaned to an applicant? |
| 388-818-0250 | What are the conditions for loaning telecommunications equipment? |
| 388-818-0260 | When does state-loaned equipment have to be returned to TAS? |
| 388-818-0270 | May a person take loaned telecommunications equipment outside the state? |
| TELECOMMUNICATIONS EQUIPMENT -- TRAINING |
| 388-818-0280 | Will training be provided on the use and care of telecommunications equipment? |
| 388-818-0290 | What services do trainers provide to clients? |
| TELECOMMUNICATION EQUIPMENT -- REPLACEMENT |
| 388-818-0300 | When may telecommunications equipment be replaced? |
| 388-818-0310 | When may requests for replacement telecommunications equipment be denied? |
| TELECOMMUNICATION EQUIPMENT -- RECONDITIONED |
| 388-818-0320 | Who may receive reconditioned telecommunications equipment? |
| GRIEVANCE |
| 388-818-0330 | May an applicant disagree with a DSHS decision about telecommunications equipment? |
| GRIEVANCE -- RELAY SERVICES |
| 388-818-0340 | What is a relay complaint? |
| 388-818-0350 | What may a client do when dissatisfied with relay services? |
| 388-818-0360 | May a client file a formal complaint about the relay service? |
| 388-818-0370 | When is customer service available for clients? |
| 388-818-0380 | May clients file their complaint about relay services with the FCC? |
| 388-818-0390 | May the FCC file a complaint? |
| 388-818-0400 | What documents must ODHH keep for complaints? |