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Chapter 308-320 WAC

Last Update: 1/2/90

COMMERCIAL TELEPHONE SOLICITATION

WAC Sections

HTMLPDF308-320-010Authority and purpose.
HTMLPDF308-320-020Applicable statute.
HTMLPDF308-320-030Definitions.
HTMLPDF308-320-040Registration.
HTMLPDF308-320-050Registration fees.
HTMLPDF308-320-060Annual renewal dates, forms, and fees.
HTMLPDF308-320-070Changes and fees.
HTMLPDF308-320-080Business records.
HTMLPDF308-320-090Director of the department of licensing as repository for notice of purchase cancellation.


PDF308-320-010

Authority and purpose.

These rules are adopted under the authority of chapter 20, Laws of 1989 and RCW 34.05.220 to establish standards for the registration of commercial telephone solicitors as defined by chapter 20, Laws of 1989.
[Statutory Authority: 1989 c 20 and RCW 34.05.220. WSR 90-02-060, § 308-320-010, filed 1/2/90, effective 2/2/90.]



PDF308-320-020

Applicable statute.

The regulations in this chapter shall be considered a supplement to and not a replacement for chapter 20, Laws of 1989 and do not apply to the provisions of RCW 80.36.390 and 80.36.400.
[Statutory Authority: 1989 c 20 and RCW 34.05.220. WSR 90-02-060, § 308-320-020, filed 1/2/90, effective 2/2/90.]



PDF308-320-030

Definitions.

As used in this regulation:
(1) "Business" means any person, sole proprietorship, partnership, corporation, or other concern which engages in commercial telephone solicitation.
(2) "Business location" means the premises where business is conducted.
(3) "Business location address" means the address of the geographic location where the business is conducted.
(4) "Business mailing address" means the address where mail deliveries are made for the business.
(5) "Campaign" means a method of marketing a product or service employing specific incentives, sales techniques, or presentations to prospective purchasers.
(6) "Department" means the department of licensing.
(7) "Manager" means the person in charge of business operations at a business location.
(8) "Nonrefundable fees" means fees which are not returned to an applicant after a registration is issued.
(9) "Nontransferable registration" means a registration that cannot be transferred to another person or business.
(10) "Ownership structure" means the manner in which a business is owned, such as sole proprietorship, partnership, or corporation.
(11) "Proratable fees" means fees that are calculated for a period of time less than twelve months.
(12) "Registration number" means the unified business identifier (UBI) number issued to a business by the state of Washington.
(13) "Solicitor" means a commercial telephone solicitor as defined in chapter 20, Laws of 1989.
(14) "Unified business identifier (UBI)" means a nine-digit number used to identify a business registered or licensed with one or more state agencies.
[Statutory Authority: 1989 c 20 and RCW 34.05.220. WSR 90-02-060, § 308-320-030, filed 1/2/90, effective 2/2/90.]



PDF308-320-040

Registration.

Any commercial telephone solicitor who wishes to engage in commercial telephone solicitation as defined by chapter 20, Laws of 1989 must register with the department by:
(1) Completing the following forms prescribed by the department:
(a) Master business application;
(b) Supplemental information form;
(c) Personal history form for each sole proprietor, partner, manager or the president, vice president, secretary and treasurer of each corporation; and
(2) Paying the registration fee established in WAC 308-320-060. A commercial telephone solicitor must receive notice of registration from the department prior to conducting business in the state of Washington. A commercial telephone solicitator registration is nontransferable.
[Statutory Authority: 1989 c 20 and RCW 34.05.220. WSR 90-02-060, § 308-320-040, filed 1/2/90, effective 2/2/90.]



PDF308-320-050

Registration fees.

The fee for any commercial telephone solicitor required to register in this state shall be seventy-two dollars for each business location annually. The annual fee shall be proratable and nonrefundable.
[Statutory Authority: 1989 c 20 and RCW 34.05.220. WSR 90-02-060, § 308-320-050, filed 1/2/90, effective 2/2/90.]



PDF308-320-060

Annual renewal dates, forms, and fees.

Registration renewals must be made annually on the form and date required by the department. The fee for annual renewal shall be seventy-two dollars.
[Statutory Authority: 1989 c 20 and RCW 34.05.220. WSR 90-02-060, § 308-320-060, filed 1/2/90, effective 2/2/90.]



PDF308-320-070

Changes and fees.

Registrants shall inform the department of any changes in filed information when the change occurs.
(1) Changes in ownership or ownership structure or a change of more than fifty percent of the partners in a partnership requires submission of a new master business application, new supplemental information statement, new personal history statement(s), and a fee of seventy-two dollars for each business location.
(2) Changes in business location requires a new master business application and a fee of seventy-two dollars.
(3) Changes in managers, general partners of a limited partnership, partners in a general partnership or the president, vice president, secretary or treasurer of a corporation requires completion of a personal history form for the new individual(s).
(4) Changes in the business mailing address or the location where business records are kept shall be made in writing.
[Statutory Authority: 1989 c 20 and RCW 34.05.220. WSR 90-02-060, § 308-320-070, filed 1/2/90, effective 2/2/90.]



PDF308-320-080

Business records.

A commercial telephone solicitor shall maintain records of each commercial solicitation campaign and shall inform the department of the location where the business records are kept. The following business records shall be kept for a period of two years after the campaign has been completed unless otherwise stated below.
(1) A list of the names, principal residence addresses, and dates of employment of salespersons who solicit on behalf of the commercial telephone solicitor and the name(s) the salesperson(s) uses while soliciting.
(2) A list and a description of the items the solicitor is offering for sale and the suppliers name, address, and telephone number.
(3) A copy of all sales scripts the solicitor requires salespersons to use when soliciting prospective purchasers, or if no sales script is required to be used, a statement to that effect.
(4) A copy of all sales training information and literature, including but not limited to, scripts, outlines, instructions, and information regarding how to conduct telephone sales, sample introductions, sample closings, product information, and contest or premium awards information provided by the solicitor to salespersons in writing or orally, and a copy of all written materials the solicitor sends to any prospective or actual purchaser.
(5) If the solicitor represents or implies, or directs salespersons to represent or imply to purchasers that the purchaser will receive certain specific items or certificates, whether the items or certificates are described as gifts, premiums, bonuses, prizes, or otherwise, the solicitor shall maintain a written record which includes:
(a) A list of the items offered.
(b) The value or worth of each item described to the prospective purchasers and the basis for the valuation.
(c) The price paid by the solicitor to the supplier for each of these items and the name, address and telephone number of each supplier.
(d) Paper documentation of all rules, regulations, terms, and conditions a prospective purchaser must meet in order to receive an item.
(6) If the purchaser is to receive fewer than all of the items described by the solicitor, the record shall include the following:
(a) The manner in which the solicitor decides which item or items a particular prospective purchaser is to receive.
(b) The odds a single prospective purchaser has of receiving each described item.
(c) The name and address of each recipient who has during the preceding twelve months, or as long as the solicitor has been in business if less than twelve months, received the item having:
(i) The greatest value; and
(ii) The item having the least odds of being received.
(7) A historical listing of all products sold by the solicitor clearly showing when the sale of each product was initiated and subsequently terminated.
(8) A list of the business telephone numbers at each location where telephone solicitation is taking place.
(9) The name of the manager or other person in charge at each location where telephone solicitation is taking place.
[Statutory Authority: 1989 c 20 and RCW 34.05.220. WSR 90-02-060, § 308-320-080, filed 1/2/90, effective 2/2/90.]



PDF308-320-090

Director of the department of licensing as repository for notice of purchase cancellation.

In the event that the purchaser is unable to send the notice of cancellation to the seller, the purchaser may send a written notice of cancellation to the Director, Department of Licensing, Business License Services, 405 Black Lake Place, Olympia, WA 98504. When notices of cancellation are mailed to the department, the effective date shall be the postmark date stamped on the mailing envelope or metered stamp. When notices of cancellation are hand delivered, the effective date shall be upon receipt by the department.
The department shall not be the repository for undeliverable cancelled merchandise.
[Statutory Authority: 1989 c 20 and RCW 34.05.220. WSR 90-02-060, § 308-320-090, filed 1/2/90, effective 2/2/90.]