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PDFWAC 480-30-451

Refusal of service.

(1) A company may refuse service to a person when:
(a) In the company's judgment, providing the service would be hazardous, unsafe, or dangerous to persons or property;
(b) In the company's judgment, driveways or roads are improperly constructed or maintained, do not have adequate turn arounds, or have other unsafe conditions;
(c) The customer has an outstanding amount due to the company;
(d) The customer refuses to allow company personnel, drivers, agents, or representatives access to baggage or other materials prior to it being loaded in or on the vehicle;
(e) The customer appears to be under the influence of drugs or alcohol; or
(f) The customer attempts to bring onboard the vehicle materials that would be detrimental to the safety or comfort of other passengers.
(2) A company may refuse service to a person under other conditions that would be detrimental to the safety and comfort of passengers when those conditions are contained in the company's filed tariff and time schedule.
[Statutory Authority: RCW 80.01.040, 81.04.160, 81.12.050, 81.68.030, and 81.70.270. WSR 06-13-006 (General Order No. R-533, Docket No. TC-020497), ยง 480-30-451, filed 6/8/06, effective 7/9/06.]
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