(1) Each water company must submit a draft customer notice to the commission for review at least one week before the company's planned printing date for distribution.
(2) At a minimum, the water company must notify:
(a) Customers and potential customers who may be affected by the water company's proposal; and
(b) The public affairs section of the commission.
(3) Customers must receive notice thirty days before the requested effective date when a water company proposes to:
(a) Increase rates;
(b) Change terms and/or conditions of an existing service;
(c) Change the ownership or control of the operating company (see WAC 480-143-210
(Transfer customer notice requirements) for content of notice);
(d) Institute a charge for a service that was formerly provided without charge; or
(e) Eliminate or grandfather any service.
(4) Content of notice for rate change - The notice to customers must contain, at a minimum, the following:
(5) Notice after commission action is permitted only when the commission approves an increase in federal, state, county or city-imposed taxes, fees or surcharges, and when credits are issued.
(a) At a minimum, notice after commission action must include the effective date, a clear description of changes to rates or services resulting from the commission's decision, and a company contact number where customers may seek additional information.
(b) Any notice after commission action may be accomplished by a bill message, bill insert, printed in a company newsletter, or mailed separately to customers.
(c) The commission may require other notification to the public as it determines necessary.
[Statutory Authority: RCW 80.01.040, 80.04.160, 81.04.160 and 34.05.353. 05-06-051 (Docket No. A-021178 and TO-030288, General Order No. R-518), § 480-110-425, filed 2/28/05, effective 3/31/05. Statutory Authority: RCW 80.01.040. 99-24-100 (Order R-467, Docket No. UW-980082), § 480-110-425, filed 11/30/99, effective 12/31/99.]