Application of rules.
Exemptions from rules in chapter 480-120 WAC.
Telecommunications performance requirements—Enforcement.
Classification of local exchange companies as Class A or Class B.
Extension of service.
Cessation of telecommunications services.
PART II. ESTABLISHING SERVICE AND CREDIT
Application for service.
Information to consumers.
Establishing credit—Residential services.
Establishing credit—Business services.
Response time for calls to business office or repair center during regular business hours.
Changing service providers from one local exchange company to another.
Changes in local exchange and intrastate toll services.
PART III. PAYMENTS AND DISPUTES
Form of bills.
Cash and urgent payments.
Refunding an overcharge.
Pro rata credits.
PART IV. DISCONTINUING AND RESTORING SERVICE
Discontinuing service—Customer requested.
Discontinuing service—Company initiated.
Restoring service after discontinuation.
PART V. POSTING AND PUBLICATION NOTICE
Posting of tariffs for public inspection and review.
Publication of proposed tariff changes to increase charges or restrict access to services.
Notice of tariff changes other than increases in recurring charges and restrictions in access to services.
Adjudicative proceedings where public testimony will be taken.
Notice verification and assistance.
Other customer notice.
PART VI. CUSTOMER INFORMATION
Customer proprietary network information.
Using privacy listings for telephone solicitation.
PART VII. TELECOMMUNICATIONS SERVICES
Automatic dialing-announcing device (ADAD).
Information delivery services.
Caller identification service.
| || |
Operator service providers (OSPs).
Pay phone service providers (PSPs).
Prepaid calling services.
Local calling areas.
Information about telecommunications services provided pursuant to competitive classification.
PART VIII. FINANCIAL RECORDS AND REPORTING RULES
Streamlined filing requirements for Class B telecommunications company rate increases.
Retaining and preserving records and reports.
| || |
Accounting for telecommunications companies not classified as competitive.
Transfers of property.
| || |
Annual report for competitively classified telecommunications companies.
| || |
Annual report for telecommunications companies not classified as competitive.
PART IX. SAFETY AND STANDARDS RULES
Network performance standards.
Responsibility for drop facilities and support structure.
Responsibility for maintenance and repair of facilities and support structures.
Trouble report standard.
Service quality performance reports.
| || |
Damage reporting requirements.
Enhanced 9-1-1 (E911) obligations of local exchange companies.
Local exchange carrier contact number for use by public safety answering points (PSAPs).
Reverse search by enhanced 9-1-1 (E911) public safety answering point (PSAP) of ALI/DMS database—When permitted.
PART X. ADOPTION BY REFERENCE
Adoption by reference.