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Chapter 480-120 WAC

Last Update: 4/16/13

TELEPHONE COMPANIES

WAC Sections

PART I. GENERAL RULES
Application of rules.
Exemptions from rules in chapter 480-120 WAC.
Additional requirements.
Severability.
Telecommunications performance requirements—Enforcement.
Definitions.
Tariffs.
Registration.
Classification of local exchange companies as Class A or Class B.
Refusing service.
Extension of service.
Cessation of telecommunications services.
PART II. ESTABLISHING SERVICE AND CREDIT
Service offered.
Application for service.
Information to consumers.
Company performance standards for installation or activation of access lines.
Company performance for orders for nonbasic services.
Establishing credit—Residential services.
Establishing credit—Business services.
Guarantee in lieu of deposit.
Deposit or security—Telecommunications companies.
Protecting customer prepayments.
Deposit administration.
Business offices.
Response time for calls to business office or repair center during regular business hours.
Changing service providers from one local exchange company to another.
Changes in local exchange and intrastate toll services.
Canceling registration.
PART III. PAYMENTS AND DISPUTES
Form of bills.
Cash and urgent payments.
Refunding an overcharge.
Pro rata credits.
Customer complaints.
Commission-referred complaints.
Company responsibility.
PART IV. DISCONTINUING AND RESTORING SERVICE
Discontinuing service—Customer requested.
Discontinuing service—Company initiated.
Restoring service after discontinuation.
Payment arrangements.
PART V. POSTING AND PUBLICATION NOTICE
Posting of tariffs for public inspection and review.
Publication of proposed tariff changes to increase charges or restrict access to services.
Notice of tariff changes other than increases in recurring charges and restrictions in access to services.
Adjudicative proceedings where public testimony will be taken.
Notice verification and assistance.
Other customer notice.
PART VI. CUSTOMER INFORMATION
Customer proprietary network information.
Using privacy listings for telephone solicitation.
Using subscriber list information for purposes other than directory publishing.
Severability.
PART VII. TELECOMMUNICATIONS SERVICES
Directory listings.
Intercept services.
Automatic dialing-announcing device (ADAD).
Telephone solicitation.
Information delivery services.
Caller identification service.
Emergency services.
Operator services.
Operator service providers (OSPs).
Pay phone service providers (PSPs).
Prepaid calling services.
Local calling areas.
Information about telecommunications services provided pursuant to competitive classification.
PART VIII. FINANCIAL RECORDS AND REPORTING RULES
Subpart A: General Rules
Definitions.
Filing information.
Subpart B: Accounting Requirements
Additional reports.
Streamlined filing requirements for Class B telecommunications company rate increases.
Expenditures for political or legislative activities.
Retaining and preserving records and reports.
Washington Exchange Carrier Association (WECA).
Competitively classified companies.
Companies not classified as competitive.
Subpart C: Financial Reporting Requirements
Issuing securities.
Transferring cash or assuming obligations.
Affiliated interests—Contracts or arrangements.
Transfers of property.
Annual report for competitively classified companies.
Annual report and quarterly results of operations reports for companies not classified as competitive.
Securities report.
Affiliated interest and subsidiary transactions report.
Access charge and universal service reporting.
PART IX. SAFETY AND STANDARDS RULES
Network performance standards.
Safety.
Network maintenance.
Major outages.
Emergency operation.
Responsibility for drop facilities and support structure.
Responsibility for maintenance and repair of facilities and support structures.
Trouble report standard.
Service quality performance reports.
Repair standards for service interruptions and impairments, excluding major outages.
Enhanced 9-1-1 (E911) obligations of local exchange companies.
Local exchange carrier contact number for use by public safety answering points (PSAPs).
Reverse search by enhanced 9-1-1 (E911) public safety answering point (PSAP) of ALI/DMS data base—When permitted.
Terminating access charges.
Collocation.
PART X. ADOPTION BY REFERENCE
Adoption by reference.