| PURPOSE |
| 388-891-0005 | What is the purpose of this chapter? |
| DEFINITIONS |
| 388-891-0010 | What definitions apply to this chapter? |
| PROTECTION AND USE OF CONFIDENTIAL INFORMATION |
| 388-891-0100 | What personal information about me does DVR keep on file? |
| 388-891-0103 | Can DVR obtain personal information about you? |
| 388-891-0110 | What happens if DVR receives information that indicates I have a previous history of behavior involving violent or predatory acts? |
| 388-891-0120 | Can I ask DVR to change incorrect information in my case service record? |
| 388-891-0130 | Can DVR share personal information in my record with others? |
| 388-891-0135 | How does DVR protect personal information about drug, alcohol, HIV/AIDS and sexually transmitted diseases? |
| 388-891-0140 | Can I obtain copies of information in my case service record? |
| 388-891-0150 | How does DVR protect personal information that is released for audit, evaluation or research? |
| CUSTOMER RIGHTS |
| 388-891-0200 | Can a guardian or another representative act on my behalf with DVR? |
| 388-891-0205 | How do I ask for an exception to a rule in this chapter? |
| 388-891-0210 | What happens after I submit a request for an exception? |
| 388-891-0215 | What if a DVR counselor makes a decision about my VR services that I don't agree with? |
| 388-891-0220 | What is the client assistance program (CAP)? |
| 388-891-0225 | What is mediation? |
| 388-891-0230 | When can I ask for mediation? |
| 388-891-0235 | Who arranges and pays for mediation? |
| 388-891-0240 | Is information discussed during mediation confidential? |
| 388-891-0245 | If the mediation session results in an agreement, do I receive a written statement of the results? |
| 388-891-0250 | What is a fair hearing? |
| 388-891-0255 | How do I request a fair hearing? |
| 388-891-0260 | After I submit a request for a fair hearing, when is it held? |
| 388-891-0265 | What is a prehearing meeting? |
| 388-891-0270 | Do I receive a written fair hearing decision? |
| 388-891-0275 | Is the fair hearing decision final? |
| 388-891-0295 | Can DVR suspend, reduce or terminate my services if I request a fair hearing? |
| PAYING FOR VR SERVICES |
| 388-891-0300 | Under what conditions does DVR provide and/or pay for vocational rehabilitation services to individuals? |
| 388-891-0310 | What VR services are provided without determining whether services or benefits are available from another program or organization? |
| 388-891-0320 | What if looking for services and benefits available from another program would delay or interrupt my progress toward achieving an employment outcome? |
| 388-891-0325 | Does DVR pay for a VR service if services and benefits are available from another program or organization, but I don't want to use them? |
| 388-891-0330 | Does DVR consider academic awards and scholarships based on merit as comparable benefits? |
| 388-891-0340 | How does DVR determine whether I must pay part of my VR services using my own financial resources? |
| 388-891-0345 | Do I have to pay a portion of my VR services if I receive assistance or income support from another public program? |
| 388-891-0350 | What financial information does DVR use to decide if I need to help pay for VR services? |
| 388-891-0355 | How is the amount I pay for VR services determined? |
| 388-891-0360 | What personal resources are not counted in the decision about whether I have to help pay for services? |
| 388-891-0365 | What VR program services am I not required to help pay for? |
| 388-891-0370 | Can I select the services and service provider of my choice? |
| INFORMED CHOICE |
| 388-891-0400 | What is informed choice? |
| 388-891-0410 | How does DVR support the informed choice process? |
| 388-891-0420 | What if I don't know how to use the informed choice decision making process? |
| 388-891-0430 | What decisions can I make using informed choice? |
| 388-891-0440 | What information and assistance will DVR provide to help me make informed choices about VR services and service providers? |
| ORDER OF SELECTION |
| 388-891-0500 | What happens if DVR cannot serve every eligible person? |
| 388-891-0510 | How are individuals selected for services when DVR is operating under an order of selection? |
| 388-891-0520 | What are the criteria for priority category 1 -- Individuals with most severe disabilities? |
| 388-891-0530 | What are the criteria for priority category 2 -- Individuals with severe disabilities? |
| 388-891-0540 | What are the criteria for priority category 3 -- Individuals with disabilities? |
| VR SERVICES |
| 388-891-0600 | What vocational rehabilitation services are available to individuals from DVR? |
| 388-891-0605 | What are assessment services? |
| 388-891-0610 | What are independent living services and/or evaluation? |
| 388-891-0615 | What are information and referral services? |
| 388-891-0620 | What are interpreter services? |
| 388-891-0625 | What are job placement services? |
| 388-891-0630 | What are job retention services? |
| 388-891-0635 | What are maintenance services? |
| 388-891-0640 | What are occupational licenses? |
| 388-891-0645 | What are personal assistance services? |
| 388-891-0650 | What are physical and mental restoration services? |
| 388-891-0655 | What are the medical treatments DVR does not pay for? |
| 388-891-0660 | What is rehabilitation technology? |
| 388-891-0665 | Under what conditions does DVR provide vehicle modifications as a rehabilitation technology service? |
| 388-891-0670 | What types of insurance can DVR pay for? |
| 388-891-0675 | What types of assistive technology insurance can DVR pay for? |
| 388-891-0680 | What types of assistive technology warranties can DVR pay for? |
| 388-891-0685 | What are self-employment services? |
| 388-891-0690 | What vocational rehabilitation services can DVR provide to my family member(s)? |
| 388-891-0695 | What types of child care does DVR provide to my family members? |
| 388-891-0700 | What is substantial counseling and guidance? |
| 388-891-0705 | What are tools, equipment, initial stocks and supplies? |
| 388-891-0710 | What are training services? |
| 388-891-0715 | What is on-the-job training? |
| 388-891-0720 | What is post-secondary training? |
| 388-891-0725 | What is technical or vocational training? |
| 388-891-0730 | What is basic education/literacy training? |
| 388-891-0735 | What is community rehabilitation program (CRP) training? |
| 388-891-0740 | What other training does DVR provide? |
| 388-891-0745 | What conditions apply to receiving training services at an institution of higher education? |
| 388-891-0750 | Can I receive training services from a private school, an out-of-state training agency or an out-of-state college? |
| 388-891-0755 | What are transition services? |
| 388-891-0760 | What are translation services? |
| 388-891-0765 | What are transportation services? |
| 388-891-0770 | Under what conditions does DVR provide a vehicle? |
| 388-891-0775 | What happens if DVR has a question about my driving safety? |
| 388-891-0780 | What other services does DVR provide? |
| 388-891-0790 | What are post-employment services? |
| SUPPORTED EMPLOYMENT |
| 388-891-0800 | What is supported employment? |
| 388-891-0810 | Who is eligible for supported employment? |
| 388-891-0815 | Who decides if I am eligible for supported employment? |
| 388-891-0820 | What is competitive work in supported employment? |
| 388-891-0825 | What is an integrated setting in supported employment? |
| 388-891-0830 | Is my work setting integrated if my interactions at the work site are with nondisabled supported employment service providers? |
| 388-891-0835 | What is transitional employment? |
| 388-891-0840 | What are supported employment services? |
| 388-891-0845 | What are ongoing support services? |
| 388-891-0850 | What are extended services? |
| 388-891-0855 | Does DVR provide extended services? |
| 388-891-0860 | Who provides the extended services I need? |
| 388-891-0865 | What is natural support? |
| 388-891-0875 | What is required for me to change from supported employment services to extended services? |
| 388-891-0880 | What if my counselor and I cannot secure a source of extended services or natural supports? |
| 388-891-0885 | Under what conditions does DVR close my case service record for supported employment? |
| 388-891-0890 | Under what conditions does DVR provide supported employment services as post-employment services? |
| APPLYING FOR VR SERVICES |
| 388-891-0900 | Who can apply for vocational rehabilitation services? |
| 388-891-0910 | Am I required to provide proof of my identity and work status? |
| 388-891-0920 | If I don't live in Washington, can I receive VR services? |
| 388-891-0930 | Can I receive VR services if I am legally blind? |
| 388-891-0940 | Can I receive VR services if I am Native American? |
| 388-891-0950 | How do I contact DVR if I don't speak English? |
| 388-891-0960 | What other methods of communication does DVR use? |
| 388-891-0970 | Does DVR translate written communication for people who don't speak English? |
| 388-891-0980 | How do I apply for VR services? |
| ELIGIBILITY |
| 388-891-1000 | Who is eligible to receive VR services? |
| 388-891-1005 | How does DVR determine if I am eligible? |
| 388-891-1010 | After I submit my application to DVR, how long does it take DVR to make an eligibility decision? |
| 388-891-1015 | What if a DVR counselor cannot presume that I am capable of working as a result of receiving VR services because of the severity of my disability? |
| 388-891-1020 | Am I eligible for VR services if I receive Social Security disability benefits? |
| 388-891-1025 | What criteria are not considered in the eligibility decision? |
| 388-891-1030 | What is involved in a trial work experience? |
| 388-891-1035 | What if I cannot participate in a trial work experience? |
| 388-891-1040 | What is an extended evaluation? |
| 388-891-1045 | What happens if DVR determines that I am not eligible or no longer eligible for VR services? |
| 388-891-1050 | If I am not eligible for VR services, can DVR help me find other services and programs to meet my needs? |
| IPE DEVELOPMENT |
| 388-891-1100 | What is an assessment for determining vocational rehabilitation needs? |
| 388-891-1105 | Do I have to disclose criminal history information to DVR? |
| 388-891-1110 | What other assessments might be required? |
| 388-891-1115 | What is an individualized plan for employment (IPE)? |
| 388-891-1120 | Who develops an IPE? |
| 388-891-1125 | What information does DVR provide to help me develop my IPE? |
| 388-891-1130 | What are the options for developing an IPE? |
| 388-891-1135 | Does DVR support any job I choose? |
| 388-891-1137 | What if the employment goal I choose is religious in nature? |
| 388-891-1140 | What must be included on the IPE form? |
| 388-891-1145 | When does the IPE become effective? |
| 388-891-1150 | Is the IPE reviewed and updated? |
| LOANING EQUIPMENT |
| 388-891-1200 | Under what conditions does DVR loan equipment, devices or other items to me? |
| 388-891-1210 | What if I need an item customized for my own personal needs? |
| 388-891-1220 | What conditions apply to the use of a device, tool, piece of equipment or other item that is loaned to me? |
| 388-891-1230 | What happens if I fail to return a device, tool, piece of equipment or other item if requested by DVR? |
| 388-891-1240 | What happens to a device, tool, piece of equipment or other item if I need it when my DVR case service record is closed? |
| CASE CLOSURE |
| 388-891-1300 | Why does DVR close a case service record? |
| 388-891-1310 | How does DVR determine that I have achieved an employment outcome? |
| 388-891-1320 | Am I involved in the decision to close my case? |
| 388-891-1330 | Under what conditions does DVR follow up with me after my case is closed? |